Introduction

In the course of using its services, and in particular the services available on its website, mobile site, online shop and mobile applications, LES COQS, as data controller, may collect and process your personal data.

We are committed to respecting the privacy of prospective customers and visitors to our website, mobile site, online shop and mobile applications. All data processing carried out in connection with the services offered complies with the applicable local regulations on the protection of personal data, and in particular with the provisions of the amended French Data Protection Act (“Informatique et Libertés”) of 6 January 1978 and the General Data Protection Regulation (Regulation (EU) 2016/679) or “GDPR”.

1 - What are our commitments regarding data protection?

LES COQS is committed to guaranteeing a high level of protection for the data of its customers, prospects, users of its website, mobile site, online shop and mobile applications, and of any other person whose data it processes.

LES COQS undertakes to comply with the regulations applicable to all the data processing it carries out:

Your data is processed lawfully, fairly and transparently;

Your data is collected for specified, explicit and legitimate purposes and is not further processed in a manner incompatible with those purposes;

Your data is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed;

Your data is accurate and kept up to date, and every reasonable step is taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.

LES COQS implements appropriate technical and organisational measures to ensure a level of security appropriate to the risks inherent in its processing, to meet regulatory requirements and to protect the rights and data of the persons concerned from the design stage of the processing.

In addition, LES COQS contractually requires its subcontractors (service providers, suppliers, etc.) to apply the same level of data protection.

2 - What data do we collect?

A - Depending on the purpose of the collection

The personal data we collect varies according to the purpose of the collection and the service we provide. In general, we may directly collect the following categories of data:

a) personal contact details such as your surname, first name, email address, postal address and telephone number(s);

b) the login details used to access your online account, or your username and password. We need these to create an account for your personal use;

c) our exchanges with you, which may include details of conversations via chat or customer service;

d) demographic data, such as your age, gender and lifestyle preferences (including your favourite products and your interest in them);

e) browsing history, such as the pages visited, the date of the visit, your location during the visit and your IP address;

f) payment data when you make a purchase or a booking on one of our websites or online shops, or in one of our applications. In general, the invoice in your name, your billing address and payment details such as your credit card or bank account.

We may also collect personal data about you indirectly when you share content about our products and services on social networks, websites, shops or applications, or when you respond to our posts and promotional announcements on social networks.

B - Data concerning minors

LES COQS does not collect or process the data of children under 18 years of age without the prior consent of their parents or of the persons with parental authority.

If data concerning children is collected via our website, mobile site, online shop and mobile applications, parents or persons with parental authority may object by contacting us at the address given at the bottom of this page.

3 - How is data collected?

A - Methods used to collect your data

In the course of our relationship, you may provide us with your data by various means, in particular via our website, mobile site, online shop and mobile applications: when browsing the Internet, when making purchases or bookings, when filling in data collection forms, subscribing to the newsletter, creating an account, submitting a job application, posting comments on our social network pages, contacting our establishment in any way, or by sending us your data by any other means.

B - IP address

An IP address is a series of numbers automatically assigned to your computer by your Internet service provider each time you connect. Every time you send a request to the website, our servers record your visit. We collect IP addresses in order to analyse trends on the website. We do not send any data that could identify you, which means that your session will be recorded but will remain anonymous to us.

We may use your IP address in cooperation with your Internet service provider in order to identify you when enforcing our terms of use to protect our services and customers, or in order to comply with the laws in force.

C - Cookies

In order to constantly improve the quality of the services offered on our website, mobile site, online shop and mobile applications, and how well they meet your needs, LES COQS may use “cookies”, text files used to identify your device when you connect to one of our services.

Placing cookies or trackers on your device (computer, tablet, smartphone, etc.) allows LES COQS to collect information and personal data depending on your device settings.

Types of cookies used:

a) Cookies essential to the use of the website — These allow you to use the main functions of the website, such as purchasing or booking services. If you disable cookies, you will no longer be able to use these functions. The data stored cannot be used for commercial purposes.

b) Website performance cookies — Performance cookies allow us to optimise our website and to detect any technical problems you may encounter. They allow us to collect data on how you use the website, including the number of visits per page, the number of error messages displayed, the time spent on a page or the number of clicks on an area of the website. The data stored cannot be used for commercial purposes.

c) Functional cookies — These cookies allow the website to remember the choices you have made (such as your username, language or the region you are in) and to provide more precise and personal features. These cookies can also be used to remember changes made by the user, such as text size or font. They can also be used to provide the services you have requested, such as watching a video or leaving a comment on a blog. The data collected by these cookies may be anonymised and cannot track your browsing activity on other websites. By using our website, you agree to receive this type of cookie on your device.

d) Advertising and marketing cookies — These cookies collect data on your Internet browsing habits in order to offer you advertising tailored to your interests. They also allow you to limit the number of times you see an advertisement and help us to measure the effectiveness of our advertising campaigns. In general, they are placed by advertising networks with the permission of the website operator. They remember the visits made to a website and share this information with other companies (advertisers, for example). Targeting or advertising cookies are often linked to website functions provided by the partner company. The data is collected and shared with third parties in order to offer audience targeting and optimisation solutions to advertisers and publishers. No personal data is collected and no individual can be identified from the data collected.

e) Cookies from third-party websites and social networks — Our website contains links and/or content that redirect users to other websites and social networks, and we do not know which cookies they use. To find out more, please refer to the information provided by these third-party websites and social networks about their own cookies.

D - Respect for your privacy

We are committed to protecting your privacy by respecting the following two principles:

We do not link your cookies to data that could identify you directly and personally. Under no circumstances do cookies reveal your address, date of birth, telephone number or any other information that could be used to identify you.

We do not pass on any personal information to advertisers or to third-party websites that display our advertisements based on your interests.

If your computer or mobile is used by several people, or if it has several Internet browsers, the content displayed to other users may reflect your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, visit the website of the CNIL (French data protection authority): https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

E - Links to third-party websites

Our website, mobile site, online shop and mobile applications may contain links redirecting users to third-party websites. We accept no responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.

The communication of data on third-party websites is governed by the privacy policy and terms of use of those websites. We recommend that you read the privacy policies of these websites before submitting your personal information.

4 - For what purposes may the data collected be used?

Your data is used mainly for the purposes of bookings and purchases (provision of services, specific services and products), prospecting, customer loyalty, organising activities, information, sales, satisfaction surveys, organising competitions, new services and products designed to improve your experience at our establishment, statistical studies, recruitment, after-sales service, and handling your requests and/or complaints. Apart from cases where your consent has been obtained (in particular for sending personalised offers), the processing of your data for purposes other than those mentioned above is necessary, in particular:

To perform the service contract;

To comply with a legal obligation;

For legitimate purposes pursued by our establishment (in particular the development of new services and offers, the improvement of customer service, etc.).

More specifically, your data is used:

To allow you to benefit from all the services available on our establishment's website, mobile site, shop and mobile applications: creation of a user account, newsletter, booking management, support and complaints, management of loyalty programmes, etc.

To allow you to browse our websites;

To tailor our information, notifications, offers and other services as closely as possible to your interests;

To make it easier to complete the administrative formalities related to bookings and purchases.

5 - How long is your data kept?

LES COQS undertakes to keep your data for no longer than is necessary for the purposes for which it is processed.

Retention periods are defined according to the purposes of the processing carried out by LES COQS and take into account, in particular, the applicable legal provisions requiring a specific retention period for certain categories of data, the applicable limitation periods and the recommendations of the CNIL regarding certain categories of data processing.

6 - Who may access your data?

A - Recipients of your data

The data collected on our website, mobile site, online shop and mobile applications may be disclosed to our internal staff or to its ancillary service providers (subcontractors, service providers, banks), in connection with the performance of all or part of the services listed above. Please note that in this context, LES COQS requires its service providers to implement strict measures of confidentiality and protection of this data.

B - Transfer of data outside the European Union

Data may be processed outside the European Economic Area (EEA). In this case, LES COQS will do everything possible to ensure that this international data transfer benefits from the required level of security and safeguards.

7 - How can you exercise your rights?

In accordance with the applicable data protection regulations, you may at any time exercise your right of access, rectification and erasure of your personal data, as well as your right to restriction of and objection to processing and your right to the portability of your personal data.

In addition, you have the legal right to set out instructions concerning the management of your data after your death.

Likewise, any person who was a minor at the time the data was collected may have it erased as soon as possible.

These rights may be exercised by writing to the following address:

LES COQS

24 PLACE DU MARCHE, 91490, Milly-la-Forêt

contact@lescoqs.fr

In this context, we ask you to enclose with your request the information needed to identify you (surname, first name, email) and any other information needed to confirm your identity.

You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL, the French data protection authority) in the event of a breach of the applicable data protection regulations, and of the GDPR in particular.

8 - IT security / Transaction security

Guaranteeing the security and confidentiality of the personal data you entrust to us is a priority for LES COQS. We therefore implement all the technical and organisational measures necessary with regard to the nature, scope and context of the personal data you provide to us and the risks presented by its processing, in order to preserve the security of your data and in particular to prevent its accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorised access.

We offer you a secure online payment system based on the latest technologies.

LES COQS does everything possible to combat identity theft on the Internet. This is why, for example, we use a system to detect fraudulent credit card payments. This system protects you in the event of loss or theft of your credit card.

The security and confidentiality of personal data depend on everyone's good practices. This is why we ask you not to share your password with third parties, to always log out of your social network accounts (particularly in the case of linked accounts) and to close your browser window at the end of your session, especially if you access the Internet from a computer shared with other people. This will prevent other users from accessing your personal data.

9 - Contact us

For any further questions about this policy or the way in which LES COQS processes your personal data, please contact us at the following address: contact@lescoqs.fr

10 - Changes to this statement

LES COQS reserves the right to amend its data protection policy. When we make substantial changes to this statement, we publish a link to the statement on the home page of our website.

11 - Objection to telephone canvassing

Users may register on the telephone canvassing opt-out list by calling +33164985858